Vandalism

" Vandalism! " is Public Enemy number one . Everywhere you go nation wide, vandalism to public properties is rampant and I think........ toilets are mostly abused. Sibu Municipal Council spent almost Ringgit Malaysia Hundred twenty thousand (RM 120,000) in last eight to nine month this year just to improve the all the Public Toilets' condition and also to make good the defects due to Vandalism. Most of the replacement is the missing handles , ball regulators of the flushing cisterns, broken toilet bowl, bidet sprays, light casings, soap dispensers, electric hand driers , small copper bolts & nuts and removal of the graffiti done to the walls and doors of toilets.Yes, missing water faucets and missing toilets' seats as well as the broken seats are on top of the list.

Help to combat the Vandalism to Public Toilets, please call Sibu Municipal Council- General Line 084-333411 or email : smc@smc.gov.my to report on the incidence of vandalism.

1. Broken Cistern Cover.

2. Missing Cistern Cover

3.Graffiti (One of the worst and this toilet was demolished
and gave way for a mini library)

4. Lighting casing & Tube

was damaged.

5. Lighting Stolen.

6.What's missing? Whole set of flushing faucet.

3.

THE CLEANING PROCESS.

In any process of cleaning or whatever, we must be prepared and the following are the necessities :-

Tools.
1.Mops, buckets & plunger.
2.Brooms and also with the extended handle for removal of cob webs on the ceilings.
3.Personal Protection-Rubber/Vinyl works Gloves, Eye Protection Glasses
4.Proper Signage informing users of the cleaning
5.Use of plastics toilet brushes & worn out brushes should not be used as the toilet bowel will be
scratched by the worn out brushes.

Cleaners.
1.Training in the Standard cleaning procedures
2.Knowledge in the use of the cleaning agents/chemicals used
3.Knowledge in the operation of mechanical cleaning machines.
4.Good personal hygiene.

Cleaning Method

There is two (2) types of Cleanings or approaches.
1. Cleaning for "Appearance"-cleaning something appears dirty.
2 .Cleaning for "Health"-a higher level of cleaning i.e paying close attention to the cleaning of
toilet bowls , urinals ,wash basins and to high touch areas like toilet seats, flush handles, toilet’s
door knobs, etc.,

Things needed to remember like Use of correct methods of chemical use (including the dilutions),Always cleans or mops from the clean areas to the dirty areas, Counter-check the areas cleaned and Always display warning signs during cleaning operations.

To carry out "spot cleaning" for the toilet with high volume of patrons in order to maintenance the cleanliness at all time. Frequent "de-scaling" with the use of machines to remove stains & odor.

Cleaning Procedures

1. Restocking
- Restock all the paper products including toilet tissue.
- Refill all soap dispenser and air Fresheners.
- Empty trash receptacles.
- Replace plastics liners as required.

2. Cleaning
When cleaning a toilet, always works from top down,ending your work with the floor.

3. Cleaning of glass,mirrors, Sinks etc.,
Clean mirrors, glass windows and chrome surfaces with glass cleaners.Spray and wipe sinks
and counters with cleaner solution or Disinfectant Detergents.

4. Cleaning of Toilet bowl

Clean toilet bowls and inside of urinals daily using Non-acid Bowl cleaner. For fixtures
that have accumulated a water deposit ring, acid cleaner may be used until the water
deposits are removed.

The method used is to force the water over the trap with the bowl mop.Quickly push the
bowl mop head down towards the trap of the toilet pushing the water out and repeat until
the water level had been lowered below the ring line.Remove the excess water from the
bowl mop by pressing it against side of the bowl.

Then, squeeze the acid bowl cleaner directly on the ring and on the bowl mop head. Use
saturated bowl mop head to clean the rim at water outlets. Allow to remain 10 mins. Flush
and rinse out bowl mop.If the ring remains, use grit cloth or pumice stone to remove the
loosened ring.

Spray and wipe all the areas around toilets and urinals with disinfectant detergent
including seatings, handles and porcelain.

5. Clean Walls

Spot clean dirty walls, partitions and pieces of equipments (dryers, dispensers, etc.)
with disinfectant detergent solution.

6. Clean Floors.

Wet mop the entire floor with disinfectant detergent solution and Sweep the floor to remove
large soil accumulations when dry

Lastly, rinse mops, buckets,and wringers and Store supplies and equipments. Last look around to make sure nothing haven’t missed. It's simple as A, B and C.

The A,B,C of Toilet.

The Slogan for the last National Toilet Forum & Exhibition 2007 was Clean toilet starts with A,B,C and what's A,B,C of Toilet? well, it's the Architecture for "A", Behavior is "B" and "C" is the cleaning process.

Architecture
Design of the toilets plays an important role in the latter stage usually in the cleaning & maintenance of toilets. A good design will not only improved the aesthetic views but also aids/enhance the cleaning of toilet like the provision of natural air & sun light to dry up the toilet during the cleaning.

Behavior
Public education on the proper use of toilet and Provide regular training for the cleaners.

Cleaning process
-Training of cleaners for effective cleaning of the toilets.
-Use of a standardized cleaning process.
-Create a flow Chart detailing steps & sequenced tasks.
-Use of the correct tools & detergents /chemicals.
-Correct methods of cleaning.
-Proper maintenance of the sanitary facilities.
-Maintaining the record.

MALAYSIAN STANDARD For Public Toilets MS 2015: PART 2, PART 3 , PART 4 :2006

Malaysian Standard for the Public Toilets (MS 2015 : PART 2 : 2006)covered the Inspection aspects or criteria which is a good source of reference for those person or companies involved in the cleaning industries.There two (2) type of inspections as specified in this Inspection Criteria which are inspection and daily checking System. This two (2) methods of assessment apply to the design,cleanliness and facilities of Public Toilets. The final inspections can be used as tool to compare the obtained quality with prescribed quality. The principle of this inspections are based on visual and physical assessment on the degree of absence of disorder in a sample of selected elements of the object (Public toilets) to be inspected. This Standard applies to any party who operates the cleaning of public toilets where the building owner or client shall enforce the implementations and applications fo this standard in a proper manner.





MS 2015: PART 3:2006 talk about the rating of the toilets and the setting up of the seviceabilities profile of the toilet building. The process of rating started with the organsing of the rating, site, conducting the rating, deciding the levels of serviceability of building (toilets) provides ,etc., Also having Cleanliness-scale for the toilet building exterior & surrounding areas and Cleanliness scale for the toilet building exterior and surrounding areas.











MS 2015 : PART 4:2006 is the final part of the MS 2015 for the public toilets and covered the code of practice for the maintenance. It provided a guidance on the basic care and maintenance of public toilet facilities in order to ensure an acceptable degree of cleanliness and user satisfaction which covers public toilets located within buildings (used by occupants as well as by visitors) or as stand alone facilities. It also includes staff responsiblities,cleaning specifications, cleaning requirements and performance management.